by Ginny | Jan 11, 2012 | General, HR Compliance, Practice Leadership
Don't Just Roll the Dice!
With employee related lawsuits continuing to rise at an alarming rate, it is critical to shine a spotlight on your responsibilities as an employer and get your HR house in order. Lawsuits are often more about perception than the truth. Commit to a proactive approach to HR compliance, rather than a reactive one and you will not only protect your practice assets, you’ll enjoy a practice that runs much more smoothly, effectively and happily.
1. Policy &Procedures Manual:
Practical: Management framework for your practice spelling out how you run your practice. A much-appreciated guide for the team to prevents misunderstandings.
Legal Protection: When done well, comprehensively and kept current, it is your best defense of your positions and your good faith attempt to stay on top of your legal responsibilities to your employees. Guided by an HR Professional, you will be aware of all state and federal requirements and your policies and procedures will be compliant. Don’t take chances copying someone else’s manual; the rules change according to number of employees, your state and your type of business.
by Ginny | Jun 28, 2011 | General, Practice Leadership, Strategic Planning
Heard a fabulous lecture today by Art Jackson, President of Eagles Nest Performance Management, Inc. at the annual SHRM conference in Las Vegas. Art started off strong explaining we have great leadership examples all around us, but he feels one of the best leaders ever was Dorothy Gale.
Miss Gale:
1- found the synergies and dependencies between the organization’s needs and the individuals’ needs.
2- She developed and implemented a strategic plan, making course correctly where needed.
You might be wondering who Dorothy Gale is… here are some clues based on her successful leadership:
She did it with: 1) one person with low self-esteem, 2) another who was emotionally disengaged 3) someone who was risk-adverse 4) a little black dog that was no help at all and 4) a narcissistic witch on her tail the whole way….down that Yellow Brick Road!
Next time I watch the Wizard of Oz, I’ll be looking at it from a human resources perspective. Very provocative and inspirational presentation Art!
GinnyHegarty.com Dental Practice Development Inc.
by Ginny | May 6, 2011 | General
From the moment I arrived, every person within my view made it a point to say hello, give a cheer, do a dance or bang a tambourine. Every person! The facility is unlike any workplace I’ve ever seen – you just have to see it to believe all the wacky decorations that fall from the ceiling or rise from under desks. People are engaged and having fun – and – they are providing incredible service with a smile, and lots of laughter.
The management consultant in me couldn’t help but look for signs indicating results and boy was I impressed. Zappos may be all about fun and great service, but they are tracking the results too. There is a white board in the middle of the call center with all the key indicator metrics posted. Everyone is aware of the targets and performance results. Oh, and the tour started and ended precisely right on time. Great experience that I would highly recommend the next time you’re in Las Vegas.
Now, I’m looking forward to seeing Tony Hsiesh. He will be speaking at the annual SHRM conference in Las Vegas in June. It’s been a Zappos kind of spring….
GinnyHegarty.com Dental Practice Development Inc.
by Ginny | May 4, 2011 | General
I heard back from Marissa at Zappos that they are having their company “All Hands Meeting” when I will be in Vegas in June, so they could not confirm my requested date. Marissa did offer a couple of times the day before and after my original date. I wrote back asking if there was a possibility that I could get lucky and visit when I’m in town in 2 days… much to my surprise I’m in. She even offered to pick me up and return me to my hotel. Should be fun.
GinnyHegarty.com Dental Practice Development Inc.
by Ginny | May 3, 2011 | General
I’m very excited about touring Zappos when I’m in Las Vegas in June. I’ve heard and read so much about the fabulous service culture in this company, it should be amazing to witness in person.
Here are some “tweets to live by” from Delivering Happiness
“Life isn’t about finding yourself. Life is about creating yourself.” George Bernard Shaw
“It is amazing what you can accomplish if you do not care who gets the credit.” -H.S. Truman
“We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” -Carlos Castaneda
“What lies behind us and what lies before us are tiny matters compared to what lies within us.” -Ralph Waldo Emerson
GinnyHegarty.com Dental Practice Development Inc.
by Ginny | Apr 14, 2011 | General
Interesting concept Bob Kelleher has here. Talk with your best team members and ask the following questions:
1. How can the practice help you be more successful in your job?
2. Are we allowing you to reach your maximum potential?
3. What would make you leave us for another job?
4. If there are three things we can change around here that would help you and others realize your potential, what would they be?
You’ll never know if you don’t ask! Could be a very enlightening and fun conversation.
GinnyHegarty.com Dental Practice Development Inc.
