Lateness: What you do the 1st & 2nd time sets the tone
The issue of lateness is a hot topic in HR leadership and one that isn’t generational. The good news is that people usually step up to what we expect of them and the lateness issue is no...
Retain Your Great New Employees – An alternative to sink or swim
Congratulations! You’ve selected your new hire and today is day one of what you hope will be a long, mutually rewarding relationship. What’s your onboarding plan? First impressions are powerful and...
Groundhog Day Strategy Tool For Success
I like to step outside of dentistry into the corporate world for my mastermind meetings and continuing education. During my recent travels, I met up with a Fortune 500 business consultant and we had...
How To Bottle Your Team’s Positive Mindset
The Stories We Tell Ourselves Up early, ready for the new day. Eye of the Tiger energy leading you into the office. It’s going to be an awesome day! The team is all on time, prepared for your...
Which Emotion Do You Lead With?
Where’s your focus at work? While for many this seems like a rhetorical question, it’s a valid reality check that determines both your level of happiness at work, the results you can achieve and the...
Shifting The Energy of Your Team Culture
Let’s Talk Energy! Even the best and the brightest teams will fall short of their goals if they are not all on the same page. I’ve seen talented teams that are actually more of a group of...
6 Steps To Working With An Upset Caller
Let’s talk about Difficult Conversations We’ve all been there – out of nowhere you realize you are dealing with an upset person. This person could be on the other end of the telephone, or right...
See Challenge As Opportunity Not Stress
Last week we left on the question, “Do you think your best work days are behind you or ahead of you?” Let’s follow that up with this question from my YBY [Your Best You] Appraisal System. On a scale...
3 Questions To A Breakthrough Moment
I enjoy the opportunity to speak to many team members around the country and to learn about their goals and dreams as well as their frustrations. It’s in those interactions that breakthroughs...
The Gratitude Initiative – Team First!
TEAM FIRST! Gratitude shows up in many ways. About ten years ago I was invited to speak to a group of referring dentists celebrating the retirement of an orthodontist who had practiced for over 50...