I like to step outside of dentistry into the corporate world for my mastermind meetings and continuing education. During my recent travels, I met up with a Fortune 500 business consultant and we had a brilliant conversation about the concept that success isn’t always all it’s cracked up to be. We both agreed that situational success can sometimes get in the way of long-term, predictable success. Let me explain…
THE GROUNDHOG DAY SUCCESS STRATEGY
We talked about the challenges of developing cross-functional teams, those who perform different functional roles within an organization but must all come together to achieve a common goal. The corporate version of this brings marketing, human resources, and accounting together, for example, while dental teams bring the administrative, clinical assisting and hygienists together to achieve successful outcomes for patients and the practice. Independent expertise is just as critical as the skill of successfully passing the baton to the next department.
While the goal is to ultimately establish a seamless flow from one department to the next, the process can be downright messy at times. I spent a dozen years in the dental practice prior to starting my company, so I know, just as you do, that some days it seems like Murphy’s Law is having a field day at our expense. Then, out of nowhere the puzzle pieces start to fall into place and before you know it, the case works out, the openings in the schedule fill up and the team comes together to rock a successful day. Bravo Team! Everyone goes home happy and we come back the next day to start all over again, business as usual.
STOP RIGHT THERE
This is precisely where your success can get in your way. You and your team struck gold yesterday and it’s critical that you take the time to create the treasure map that will lead you to strike gold again. Rather than feeling like you got lucky, take the time to figure out exactly how you set yourself up for success, exactly how the seeds you planted sprouted, how the proactive tracking process you put in place paid off and/or how the relationships you nurture all contributed to your team’s ability to re-create a successful day on the fly. The insights you discover will enable you to re-create this awesome turnaround success the next time. Success leaves clues … mine the nuggets, capture the gold and reap the rewards of turning Murphy’s Law on its head. Your situational success will morph into creating a more predictable process.