Deja Vu?

Employee engagement may be the biggest buzzword in talent management today and yet it remains more elusive than ever. Studies show that only 29% of employees are truly engaged in the workplace. For...

AADOM HR Sessions

Here’s some cold hold truth: turnover is disruptive and expensive; working through it can also be a demoralizing experience for the entire team, 30% of new hires start looking for their next...

Laser Like

“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are....

Zappos is the Real Deal

From the moment I arrived, every person within my view made it a point to say hello, give a cheer, do a dance or bang a tambourine. Every person! The facility is unlike any workplace I’ve ever...

Flying Colors!

I heard back from Marissa at Zappos that they are having their company “All Hands Meeting” when I will be in Vegas in June, so they could not confirm my requested date. Marissa did offer...

Scheduled My Zappos Tour!

I’m very excited about touring Zappos when I’m in Las Vegas in June. I’ve heard and read so much about the fabulous service culture in this company, it should be amazing to witness...

“Stay Interview” Questions

Interesting concept Bob Kelleher has here. Talk with your best team members and ask the following questions: 1. How can the practice help you be more successful in your job? 2. Are we allowing you...

Prune: the verb, not the noun

A thought-provoking excerpt from one of my favorite books 212 the extra degree by s.l. parker When did you last evaluate the tasks you do every day against what’s most important to you? When...