The Real Deal
I left home at 6:00 am for an on-site visit with a client today and at nearly 6:00 pm I’m about 30 minutes from home and hungry. I see a Chick-fil-A up ahead and decide to stop. If you check...
The Power Is In The People
Food for Thought: “If you took the twenty smartest people out of Microsoft, it would be an insignificant company.” – Bill Gates identified Microsoft’s Core Competency as...
But We’re Dentists …
I hear you! You read the last post about Zappo’s and said core values, more fluff, more distraction, more meetings, more talk of soft skills, No thank you! CAN I PLEASE JUST DO DENTISTRY? The...
Zappo’s Delights Callers & Debuts at No. 23
Zappo’s, the Las Vegas based e-commerce shoe retailer’s site’s debut at No. 23 makes it the highest-ranking newcomer on the list of the 100 Best Companies to Work For in Fortune’s...
Your Reputation Precedes You
How will a global economy affect dentistry? Check out page 15 in Geoff Colvin’s new book, Talent is Overrated and prepare for a wake-up call. “You might suppose, for example, that dentists will...
Year of the Ox
Many thanks to my friend Greg Drevenstedt at Valmont Research for this info: “The Chinese zodiac is based on a 12-year cycle, with each year represented by an animal. Each animal has a...
Ritz Carlton Service – An Unexpected Pleasure
This classified ad for a Team Leader is currently on the web: “You’ll be responsible for developing the team, and individual team members, to meet and exceed customer demand and...
CNN: Mental Floss
15 Reasons Mr. Rogers Was The Best Neighbor Ever Even Koko the Gorilla loved him. Most people have heard of Koko, the Stanford-educated gorilla who could speak about 1000 words in American Sign...
Simple Works
Now more than ever it’s essential that you and your team focus on the fundamentals that will create success for your practice. Stop looking for the next secret to success or magic bullet that will...
The Shortest Distance Between Two People
I loved this definition of humor – it’s the shortest distance between two people! Isn’t that the truth? My recent trip to San Antonio for The Academy of Dental Management...