by Ginny | Oct 9, 2006 | Team Development
I first read this quote in Pat Croce’s book I Feel Great and You Will Too. Pat Croce is the former owner of the Philadelphia 76ers and an internationally regarded motivational speaker. Mr. Croce was talking about creating opportunities and realizing your dreams when he shared that a family member told him if he never had the courage to ask then he’d never know what could have been. I’m going to turn the tables on this interpretation and suggest that as business owners, you will never know what your employees’ true potential is unless you clearly define what you would like their contribution to be. Your team members need and deserve clearly defined responsibilities and accountabilities if they are to reach their potential. While job descriptions may seem mundane and boring at first glance, they are one of your most powerful communication tools. I can tell you that in most every practice I visit the high performers on the team are asking for detailed job descriptions. These high performers want the opportunity to meet and exceed your expectations. If you don’t ask… you’ll never know and you’ll never enjoy the rewards.
by Ginny | Oct 4, 2006 | Practice Leadership
Over the past week I’ve spoken with a couple of doctors who are concerned about cash flow and practice collections. As we talked about strategies and systems to address the problem, the doctors admitted they had no idea how many billing statements were being sent each month. As the practice leader, this is one of the key indicators that you need to know.
It is possible to eliminate billing so you and your team can focus on patients instead of paperwork while being paid for the fine service you provide. The first step is awareness. The second is to create a strategy for your team to effectively improve time of service collections while providing exceptional service to your patients. Your team members need and deserve the proper training to achieve the results you desire. The third is to keep a positive focus on results.
by Ginny | Sep 27, 2006 | Practice Leadership
Check out my feature article in the August issue of Dental Practice Report titled What Corporate America Can Teach Dentistry. The side bar – How to Get the Most from Your People – (page 14) is generating a lot of very positive feedback.
Doctors have been embracing our message that it’s not only fair but it’s good business to evaluate team members based on their performance. if you reward average performance you’ll be rewarded with an average practice. Create a culture of accountability that rewards high performers and you will build a winning team. You’ll also de-stress and start to enjoy your days more too – that’s a win/win if ever there was one.
If you want to learn the skills that will enable you to build this culture in your practice, come to New York City on October 27 for the Leadership & Accountability Institute …
get details at www.officemagic.com/institute.html
by Ginny | Sep 26, 2006 | General
Well, here goes… Inspired by my colleagues and mentors who are already blogging, I’m launching today. Like all new projects, I start this one with great hopes and plans that this will prove to be a worthwhile forum for sharing ideas, discussing hot topics and hopefully shortening our learning curves as we navigate through both practice development and life.
For any of you considering a new website or updating a current website, I recommend that you check out www.tntdental.com Their website is a treasure trove of sites that will help you create a vision for your own site and their personal attention and commitment to service is incredible.
