Over the past week I’ve spoken with a couple of doctors who are concerned about cash flow and practice collections. As we talked about strategies and systems to address the problem, the doctors admitted they had no idea how many billing statements were being sent each month. As the practice leader, this is one of the key indicators that you need to know.

It is possible to eliminate billing so you and your team can focus on patients instead of paperwork while being paid for the fine service you provide. The first step is awareness. The second is to create a strategy for your team to effectively improve time of service collections while providing exceptional service to your patients. Your team members need and deserve the proper training to achieve the results you desire. The third is to keep a positive focus on results.