Urgent, Urgent
Accenture poll indicates that tough times tend to provide a sense of urgency that can serve to facilitate change initiatives and motivate innovative problem solving. I firmly believe that once you...
Reward What You Want Repeated
One of the most basic findings in psychology is that rewarding a behavior increases the likelihood that it will increase -People want to be appreciated and recognized -The praise (and you) must be...
Be the change you want to see in the world
Receiving positive reinforcement is one of the top predictors for success, yet only 39% of employees say their boss does a good job of recognizing and acknowledging their accomplishments. Are bosses...
Even More Impressive
I wrote a few days ago about how impressed I was by the service I received at Cole Haan. It just got even better. My shoes arrived within 2 business days and there was a handwritten note...
Coaching Strategies = Business Success
Ben Rosen, Ph.D and Brad Kirkman, Ph.D conducted 15 one-on-one interviews with U.S. coaches of men’s and women’s sports teams, then surveyed 1,987 coaches of team sports. They found 5...
Rare These Days, But Easy To Spot
I’ll bet we’ve all had the experience of having a customer service representative ask “May I assist you with anything?” and I’d venture a guess that most of us respond...
“I just fired the best employee I ever had”
You can’t avoid the 24/7 news coverage of the fallout from General McChrystal’s Rolling Stone interview in which he questions the administration’s strategies and decisions. One...
In Memoriam
Coach John Wooden, a man I admire in both leadership and in life passed away on Friday. I wanted to share one of my favorite pearls of knowledge from him that appears in his 1997 book Wooden: A...
No Time Like the Present
We’ve always been told, “plan for the future”, but there’s a mantra that I like even better, “there’s no time like the present”. This idea is reinforced...
Engaging Team is NOT a “one-size-fits-all” process
HBR this month reports that studies show a tailored approach to engaging employees will improve all-around results. “Engaged employees perform better, are more loyal, take less sick time, are...