by Ginny | Dec 5, 2012 | General, Practice Leadership, Strategic Planning, Team Development
In today’s competitive business climate, it makes great sense to step outside of the small sandbox that is your dental world and learn how to lead your team in Stepping Outside of the Box with inspiration from Corporate America.
Great idea from the Westin
I love businesses that think outside the box to engage clients and exceed expectations. The good news is that it’s really not that hard to set yourself apart. Take a look at the photo with this blog post from the Westin hotel. How great would it be to have workout shoes and clothes waiting for you at your hotel when you travel? No more squeezing your Nikes into your suitcase or worse, not being able to keep up with your exercise goals because you just can’t fit those Nikes into your carry on luggage.
If you like this idea, you’ll love my “Stepping Outside the Box” presentation on innovative ideas from Corporate America that can set your practice apart. Learn more at ginnyhegarty.com/speaking.html
by Ginny | Dec 1, 2012 | General, Practice Leadership, Team Development
Someone once had the bright idea that anyone who brings a problem to the table must also bring a solution. The conventional wisdom was that it would focus people on solutions and avoids a gripe session, but the reality is this concept will shut your team down.
If you require a solution to every challenge, you risk never hearing the questions or finding the opportunity in the challenge. Stop requiring solutions; instead invite people to bring their concerns and their goals to you. When planning your next team meeting agenda, keep it simple; say, “Tell me where you are now and where you’d like to be. As a team, we’ll brainstorm the possibilities together.”
This team brainstorming strategy is a game changer… try it and see for yourself.
by Ginny | Aug 30, 2012 | General, HR Compliance, Practice Leadership, Practice Resources
 “I walked into a treatment room today to find my hygienist texting while she waited for me to do a hygiene check.” REALLY?
Yes, really! I get calls from doctors every month who are appalled that team members are texting, tweeting and facebooking in the treatment room and at the front desk rather than engaging patients. While it may seem like an egregious violation of trust, the fact of the matter is that most employees don’t see their behavior for what it is. Often they are oblivious, simply doing what they always do … unless and until you set guidelines to address cell phone use.
In our uber-connected world, many people are attached to their cell phones 24/7, even sleeping with a smart phone that is being used as an alarm. The only significant time during the course of the day when many people are disconnected and at risk of missing a call or text is when they are in the shower!
So, what’s an employer to do when this electronic habit interferes with productivity, engagement and business profitability? Your best defense is a good offense. Create, introduce and enforce a cell phone policy for your practice that speels out exactly when and where cell phones are permitted in your office and whether a ring tone, vibrate tone or silent is the required status during work hours.
*FYI: The courts are siding against employers to the tune of millions of dollars when their employees are involved in auto accidents while using electronic devices . If your team members run errands during work hours or call into your office when running late, protect yourself and your practice. Put a formal written policy in place >>>more to follow in future post<<<< |
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by Ginny | Jun 16, 2012 | Announcements, General
- Social Media Authority Rita Zamora
I want to congratulate Lois Banta, CEO of the Speaking Consulting Network (SCN) and her team for a power-packed conference in Charleston last week. Hall of Fame Speakers Lou Heckler & Dr. Alan Zimmerman spoke on powerful, personal vision. Mark LeBlanc inspired us with his vision for success. My favorite quote from Mark “Never underestimate the power of a simple step repeated.” Gary Zelesky promised “explosive energy”and boy, did he deliver! His passion and his compassion were unforgettable. Social media authority, Rita Zamora‘s powerful presentation on day 1 was referenced by virtually every speaker who followed her. “As Rita said..” became a ‘need-to-know’ reference. Dentistry’s elegant Lioness, Katherine Eitel, SCN Founder, Linda Miles, along with two speaker challenge programs and member presentations rounded out an impressive two-day event.
by Ginny | Jun 13, 2012 | General, Innovation, Practice Leadership, Practice Resources, Strategic Planning, Team Development
1. Communication (35%)
2. Immediate Manager (14%)
3. Valuing Employees (12%)
4. Trust (10%)
5. Culture (9%)
6. Satisfaction (8%)
7. Empowerment (5%)
8. Recognition (2%)
9. Development (2%)
10. Pay (1%)
by Ginny | May 12, 2012 | General, Practice Leadership, Practice Resources, Team Development
Studies show that most managers make a hiring decision within 10 minutes of meeting a candidate and spend the rest of their time gathering information to support that decision. As a result, managers often hire people that interview well, look good on paper and can talk the talk. Those positive initial impressions don’t always prove reliable once it’s time to actually walk the walk and you can end up wondering “Who are you and what have you done with the person I interviewed just a few short weeks ago.”
“My team rocks! We’re not wasting valuable time in the search, we now quickly identify those candidates who both qualify and have the right motivation to be a member of my outstanding team. Ginny Hegarty’s process and assessments shine a light on so many of the details that I have missed when hiring in the past. Since using Ginny’s system we have been picking winners!” Dr. Keith Ogawa, Oregon
Did you know that 30% of new hires start looking for their next job after just 30 days? Or that 46% of new hires will fail within the first eighteen months? Turnover is expensive and will set you and your team back while chipping away at team morale too.
Your people are your practice’s best competitive advantage and that reality is truer today in the current economic environment than ever before. Realizing just how critical talent acquisition is to your practice success, it’s time to raise the bar on the recruitment process and implement a system and process that supports both the practice and team success.
If you’re ready to hire right…and on purpose... the first time, we should talk. I can offer hiring support that ranges from a hiring eBook to full on support of the hiring process. My hiring eBook The Hiring Process Simplified gives you a step by step process to follow along with interview guides that will have you feeling totally confident and able to conduct excellent interviews right out of the gate. Hiring assessments are also available that provide insight into your candidate’s behavioral style, emotional intelligence and core competencies such as reliability, dependability, and work ethic.
“Love it! Ginny Hegarty’s system really makes sense, gives us great direction and saves us so much time. I believe it helps us attract the best applicants and gives us much deeper insight, so we choose candidates that truly fit with our practice culture and philosophy.“ Dr. Clint Esler, Texas
