A hygienist wrote in to Dentistry IQ’s Thursday Troubleshooter with this concern: “I was wondering if anyone else is having to clock back in and out if a patient fails to come and yes, I am a hourly employee. I would appreciate any info.”
Is this a viable option or a classic “lose/lose” solution?
Ginny Hegarty Morning Huddle Video
About 10 years ago I saw a pattern developing around team meetings. One practice after another seemed to be having what I called “Team Meeting Déjà Vu.” The team and doctors would joke and say “Can’t we just shuffle last year’s meeting agendas and reuse them again this year? After all, it seems like we just keep revisiting the same problems, we never really solve anything. I’ll bet many of you can relate to that feeling.
To be clear, these were not mediocre or even average practice, they were highly successful practices like many of you, trying to figure out how to get to that next level of success. They were basically putting band-aids on problems, quick fixes that would last for a couple of weeks or months and then old habits would reemerge. This “déjà vu” or inability to come together to create long-term solutions creates roadblocks that will affect morale and profitability & hold you back.
This is the first of my Morning Huddle Videos for Dental Products Report. View the video for a few quick ideas to shake things up and avoid Team Meeting Deja Vu
I was thrilled to be invited to participate in Dental Products Report‘s Morning Huddle eNewsletter. We recorded a series of videos that will be shared with the DPR audience. DPR’s Editor-in-Chief Thais Carter coordinated the video shoot. Topics included: Let’s Talk About… The Heart of the Matter, The Power of Focus, Energy Breeds Resuls, Team Meetings, Success in Difficult Conversations and Breakthrough Communication Success. I’m excited for the series launch and to hear your feedback and best take aways
DPR Editor-in-Chief Thais Carter with Ginny Hegarty
Proud to once again be a part of Dentistry IQ’s 100 Best Tips Here’s my latest contribution in Dentistry IQ 8 Tips To Be a Better Leader
8 Tips to Be A Better Leader including a tip from Ginny Hegarty, SPHR
| Real-time feedback is where people strategy and strong business results intersect! Nothing changes without your feedback. The more timely your feedback, the more agile your team, and, therefore, the more effective and profitable your business. Embrace a proactive human resource strategy for performance appraisals – this coaching should be a real-time conversation about personal and professional growth to challenge and support team members to take their performance to the next level. The world has changed: mobile phones, Facebook, Twitter, and texting create immediate feedback in every aspect of our lives. It’s time we raise the bar on human resource leadership in dentistry. -Ginny Hegarty, SPHR Dental Practice Development, Inc. |
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“Yes, Virginia, there is a Santa Claus. He exists as certainly as love and generosity and devotion exist, and you know that they abound and give to your life its highest beauty and joy. The most real things in the world are those that neither children nor men can see. Alas! how dreary would be the world if there were no Santa Claus. It would be as dreary as if there were no VIRGINIAS. Only faith, fancy, poetry, love, romance can push aside that curtain and view and picture the supernal beauty and glory beyond. Is it all real? Ah, Virginia, in all this world there is nothing else real and abiding.
No Santa Claus! Thank God he lives and he lives forever. A thousand years from now, Virginia, nay 10 times 10 thousand years from now, he will continue to make glad the heart of childhood.” -Excerpt from The New York Sun editorial writer, Francis Pharcellus Church’s letter published September 21, 1897
As a young child named Virginia, this was my favorite Christmas story! This beautiful letter from the editor of the New York Sun written to 8-year old Virginia O’Hanlon may now be 115 years old, but it has certainly stood the test of time. Editorial writer Francis Church’s prediction that Santa Claus lives and will live forever is repeatedly proven in the selfless, beautiful actions of our friends and colleagues in dentistry.
We are so blessed by our wonderful dental friends! A couple of recent examples: At this year’s Academy of Dental Management Consultants’ meeting, we learned of fellow member Charlotte Chartier’s organization Allana Smiles founded to alert dentists to the unique dental needs of cancer patients before, during, and after chemotherapy. Today, I read a post on my Facebook about Dr. Ben Burris and his Pro Ortho For Kids initiative. Many of you may know Dr. Burris as the founder of the first chapter of Smile for a Lifetime back in 2008. Who do you know doing great work to benefit our children and our world? How can we contribute and spread the word?
At this very special time of year… and especially this year, in light of recent events, let’s celebrate all the good work being done to love and care for our children in our own communities and around the world. “The most real things in the world are those that neither children nor men can see” …but we can certainly shine the spotlight on these organizations of love and on these folks on who inspire us to contribute and pay it forward. Please share the modern-day Santa Claus in your life.
http://www.allanasmiles.org/
It’s easy to tap into your inner child during the holiday season. Once the visions of sugarplums have finished their dance, bring that ‘3-year old you’ into your business and let that child loose to ask “why?, why?, why? as 3-year olds do.
Pepper yourself and your team with questions about why you do things the way you do them. Step back, take a minute, think it through…
The quality of your answers will be a direct result of the quality of your questions. Shake things up and start 2013 off with a brand new energy! Challenge your team to come up with great questions and plan a brainstorming party. Yes, your strategic planning meeting should feel like a party as you create an energy that excites and inspires you to build a blueprint for success in the New Year.
Objectivity can be elusive… Want help? … that’s what we do. Click here for information on our team workshops and consulting services: http://bit.ly/UgEjtW
“Rewrite the Rules – Don’t Just Create More Exceptions To Them” – Jeffrey Hollender Cofounder, Seventh Generation