Learn from iTunes and Ebay
If you’re like most people these days you have an iTunes account to purchase music and a PayPal account for Ebay purchases. Both require that you keep a credit card on file. You also leave your...
Pop A Stress Bubble
The biggest irony in the hiring and recruitment process is that just when you are understaffed you have more work than ever to do. Don’t wait until you need to hire to start preparing. Start right...
Set a Top-of-Mind Focus
Do you have a philosophy of care that encourages all patients to stay active with their preventive care? If so, engage your team to bring this focus to life. Set a guideline that the team will check...
Maximum Impact
A few minutes spent previewing patient care slips (routing slips) the day before their visit will earn perpetual dividends for your practice while raising the level of care and service for patients....
Top 10 Ways to Show Your Staff You Love Them
10. Say, “Thank you†and mean it! People love to be appreciated and they really love when you mention the little things they do that make a difference. You might even keep some “Kudosâ€...
Here’s Hoping You Sit On a Pin
I had the privilege of speaking on Friday at the Holiday Inn at the University of Memphis. The foyer of the second floor of the hotel is a tribute to the late founder of the Holiday Inn, Kemmons...
Consider Your Impact
Valentine’s Day is a perfect time to reflect on the blessings in our lives, the special people in our lives. Doctors, have you ever considered how special your impact has been through the...
The Biggest Myth Surrounding Fees
The biggest myth surrounding fee schedules is that your patients watch your fees like they watch the stock market. Truth be told, when your team members are comfortable presenting and supporting fee...
Is Your Team WAC?
If you watched the first game of the Bowl Championship Series this year you saw a game you’ll probably remember for the rest of your life. Yes, it was that exciting! Boise State is a member of...
Hire the Smile… Train the Skill
We all know how true it is, yet when shorthanded it can sure be tempting to hire the skill and think we’ll train the new hire to be nicer and friendlier. Don’t do it! By the time we...