A New Perspective
“Once you embrace
unpleasant news, not as a negative but
as evidence of a need for change,
you aren’t defeated by it.
You’re learning from it.” -Bill Gates
“To Have a Positive Influence”
If you review this blog history, you’ll see I am a serious fan of Chic-fil-A and their commitment to making a difference. I came across some advice from Truett Cathy, the founder and chairman of the company that I wanted to share:
-Don’t be too concerned that your children don’t listen to you. But be very concerned that they see everything you do.
-Every child I know who overcame long odds and grew into a responsible adult can point to an adult who stepped into his or her life as a friend, mentor and guide.
Agile Development
Great advice from Ed Scanlan , from Total Attorneys, in Chicago “If we focus on communication and transparency, we can control the chaos.” Looks like attorneys have a lot in common with dental practices. Here are his five steps for Agile Development:
1. Build cross-functional teams
2. Break large projects into small tasks
3. Set short deadlines
4. Hold daily meetings
5. Invite customers into the design process
Great Answer! Can you relate?
In an interview with Inc Magazine, Zappos’ CEO Tony Hsieh was asked what the least glamorous thing he does is. His answer was “Going Through Airport Security” – Isn’t that the truth!
$3,000 to quit; any takers?
Zappos definitely has a unique strategy. After two weeks of classroom training, all new hires spend two weeks learning how to answer customer calls. At the conclusion of the training, new hires are offered $3,000 plus time worked to quit. CEO, Tony Hsieh explains that it encourages those who will jump ship to leave sooner, and those who will stay to make a public declaration of their commitment. Paying people to quit saves the company money. Pick up Tony’s new book Delivering Happiness to learn more about Zappos’ unique and winning culture.