“I walked into a treatment room today to find my hygienist texting while she waited for me to do a hygiene check.” REALLY?

  Yes, really! I get calls from doctors every month who are appalled that team members are texting, tweeting and facebooking in the treatment room and at the front desk rather than engaging patients. While it may seem like an egregious violation of trust, the fact of the matter is that most employees don’t see their behavior for what it is. Often they are oblivious, simply doing what they always do … unless and until you set guidelines to address cell phone use.

In our uber-connected world, many people are attached to their cell phones 24/7, even sleeping with a smart phone that is being used as an alarm. The only significant time during the course of the day when many people are disconnected and at risk of missing a call or text is when they are in the shower! 

So, what’s an employer to do when this electronic habit interferes with productivity, engagement and business profitability? Your best defense is a good offense. Create, introduce and enforce a cell phone policy for your practice that speels out exactly when and where cell phones are permitted in your office and whether a ring tone, vibrate tone or silent is the required status during work hours.

*FYI:  The courts are siding against employers to the tune of millions of dollars when their employees are involved in auto accidents while using electronic devices . If your team members run errands during work hours or call into your office when running late, protect yourself and your practice. Put a formal written policy in place   >>>more to follow in future post<<<<

Top 20 Books to Drive Dental Practice Success

List of Recommended Reading After speaking at the AADOM meeting in Nashville this month, I’ve received several requests for a list of books I recommend. Here is a list of my Top 20 books to drive your practice success:

  1. A Sense of Urgency by John Kotter
  2. Delivery Happiness by Tony Hsieh
  3. Drive by Daniel Pink
  4. Emotional Intelligence 2.0 by Travis Bradberry, Jean Graeves
  5. First, Break All The Rules by Marcus Buckingham
  6. Fish! A Proven Way To Boost Morale and Improve Results by Stephen Lundin
  7. Good to Great by Jim Collins
  8. It’s Called Word For a Reason by Larry Winget
  9. Leading Change by John Kotter
  10. Louder Than Words by Bob Kelleher
  11. Power Questions by Andrew Sobel and Jerold Panas
  12. Predictably Irrational by Dan Ariely
  13. The 7 Habits of Highly Effective People  by Dr. Stephen R. Covey*
  14. The Discipline of Market Leaders by Traeacy, Wierseman
  15. The Five Dysfunctions Of A Team by Peter Lencioni
  16. The Go-Getter by Peter Kyne
  17. The Hundred Percenters  by Michael Murphy
  18. The Kindness Revolution by Ed Horrell
  19. The Secrets of Six Figure Women by Barbara Stanny (this is for men too!)
  20. Wooden – A Lifetime of Observations

*This has been on my reading list for over 20 years ~ and I’m not done with it yet!