A hygienist wrote in to Dentistry IQ’s Thursday Troubleshooter with this concern: “I was wondering if anyone else is having to clock back in and out if a patient fails to come and yes, I am a hourly employee. I would appreciate any info.”
Is this a viable option or a classic “lose/lose” solution?
It’s easy to tap into your inner child during the holiday season. Once the visions of sugarplums have finished their dance, bring that ‘3-year old you’ into your business and let that child loose to ask “why?, why?, why? as 3-year olds do.
Pepper yourself and your team with questions about why you do things the way you do them. Step back, take a minute, think it through…
The quality of your answers will be a direct result of the quality of your questions. Shake things up and start 2013 off with a brand new energy! Challenge your team to come up with great questions and plan a brainstorming party. Yes, your strategic planning meeting should feel like a party as you create an energy that excites and inspires you to build a blueprint for success in the New Year.
Objectivity can be elusive… Want help? … that’s what we do. Click here for information on our team workshops and consulting services: http://bit.ly/UgEjtW
“Rewrite the Rules – Don’t Just Create More Exceptions To Them” – Jeffrey Hollender Cofounder, Seventh Generation
In today’s competitive business climate, it makes great sense to step outside of the small sandbox that is your dental world and learn how to lead your team in Stepping Outside of the Box with inspiration from Corporate America.
Great idea from the Westin
I love businesses that think outside the box to engage clients and exceed expectations. The good news is that it’s really not that hard to set yourself apart. Take a look at the photo with this blog post from the Westin hotel. How great would it be to have workout shoes and clothes waiting for you at your hotel when you travel? No more squeezing your Nikes into your suitcase or worse, not being able to keep up with your exercise goals because you just can’t fit those Nikes into your carry on luggage.
If you like this idea, you’ll love my “Stepping Outside the Box” presentation on innovative ideas from Corporate America that can set your practice apart. Learn more at ginnyhegarty.com/speaking.html
Create Raving Fans!
I’ve just spent a couple of days at the Smile Reminder corporate office in Utah taking a deep dive into the power of the Smile Reminder program. The team and culture at Smile Reminder, lead by Jim Higgins is an amazing inspiration and example of the power of passion and purpose at work, so it’s no surprise that the Smile Reminder software is game-changer for the dental practice. The SR program is so powerfully elegant and the support is so deep that, as a dental consultant, I simply can’t imagine practicing without it. From message delivery services to sophisticated email marketing campaigns, patient reactivation and proactive social media strategies, SR has raised the bar setting a new standard of excellence in patient communication.I was most impressed by the customer success representatives (CSR) and their commitment to their clients. We all know that nothing happens until the team engages with your resources and ultimately your patients. Your practice CSR at Smile Reminder proactively reaches out to your team to roll up their sleeves and create your practice video, email and newsletter messages inspiring your patients to be Raving Fans!