by Ginny | Mar 5, 2017 | Team Development, Uncategorized
What would 202% mean to you?
How does engagement impact productivity? First, we have to ask, what it is that inspires team members to go above and beyond? What is it that takes work ethic to the next level and has your team offering their head, hands, and hearts in support of your vision for the practice? And, why does this matter?
More Productivity
The Dale Carnegie organization did an assessment that showed businesses with employees that could be identified as “engaged” outperformed their counterparts with “disengaged” employees by up to 202%. Take a moment and do the math, what would 202% improvement in productivity and revenue mean to you and your practice?
Let’s be very conservative and make it easy, what would 10% of that look like?
At 10% a practice currently collecting $100,000 per month would see an increase of $10,000 per month translating into $120,000 annually. Do you think your team could produce and collect $10,000 more per month? That’s $625 per day if you work 16 days per month; an increase of $78 per hour in an 8-hour day.
Now give those numbers faces and imagine the good work you’d be doing to improve your patients’ dental and overall health… this is what having impact is all about…and this is something that people can get their heads around. Your team’s effort could be fueled by a goal of doing well by doing good. The key is to take good care of your people if you want them to take good care of your patients.
What is the impact of YOUR engagement?
Several years ago, I witnessed a team member making a point that she didn’t believe her doctor really cared about her as a person, instead she thought he saw everyone as “a replaceable pawn in his business.” Shocked, the doctor insisted, “Of course I care about you.” The team member responded, “Ok, so what’s my last name?”
Silence. Red-faced, the doctor admitted he didn’t know. This isn’t conclusive evidence, but when we realize that each person’s perception is their reality, this supported the team member’s feelings.
What can YOU do?
Get a list of all team members, their contact information and families’ and pets’ names, study it and connect on a personal level.
Hint: people love to share photos of their kids and pets.
Take a few minutes each week to have a personal conversation with a couple team members to learn what they like to do for fun. Do they enjoy sports or the arts? Share the fun by starting a team meeting by having everyone take a few minutes to share where they grew up if they had any siblings, what was their favorite pastime as a kid, what brought them to dentistry.
Once you learn someone’s story you naturally feel like you understand them better and set yourself up to improve your communication with them. Once someone has shared some of their story they feel more invested too.
Feel like having some fun at next team meeting? Try playing “Getting to Know You” Bingo” with your team! This is a fast-paced and fun activity to use to set the energy for a meeting!
This is an easy pivot for this week and I’d love to hear how this went in your practice. Please share your experience in the comments section below.
by Ginny | Feb 26, 2017 | Team Development
Have you ever had a moment of inspiration and it disappeared as quickly as it arrived?
I had one of these moments a year ago this month as I realized the answer to the question that dentists have been asking me for years. This aha moment was so exciting to me that it inspired me to write a book over the next six months!
Here’s the question: “Can’t I just do the dentistry?”
This question is usually accompanied by a sense of frustration over the time that dentists spend away from their clinical joy. Does this sound like you or someone you know?
I know this is the dynamic that causes new dentists and dentists that have been practicing fifty years to agree that their biggest stressor in practice is the team stress and drama.
My aha moment was in realizing that my consulting work over the past twenty years has indeed taught me (and my clients) that “Yes, you can just do the dentistry” after you make a few key leadership pivots.
This is the passion behind my book, “PIVOT: Practice Leadership Redefined How Dentists Adjust Course & Just Do the Dentistry“.
Why PIVOT?
When I think of a pivot I think of basketball. My dad always used sports lessons as metaphors for life, so of course, my mind went to sports as I was trying to come up with the perfect title for my book.
While watching the Villanova Wildcats win the NCAA Championship last year I noticed that the color commentators for the tournament continually talked about Nova’s star Ryan Arcidiacono’s awesome ability to pivot. Aha! I loved the sound of the word and the visual of shifting in place to create a better opportunity.
Turns out that the lean business definition of pivot is to “change strategy without changing vision.”
Perfect!
That’s exactly what I am proposing to you in the book.
Today’s Pivot Point: Leadership
First Step… Shifting Your TEAM Mindset
Shifting your TEAM mindset is the first step. Start with them and you’ll experience radical results. Think about how you would want your team to treat your patients and aspire to treat your team the same way.
STOP DOING THESE 3 THINGS
1. Do not share your financial stressors with the team
If you want to inspire your team to fully engage with head, hands, and heart, you must go first. Share your purpose and passion with your team. One thing I know for sure is that when a team comes together understanding the big why in what they do, the financial success will follow.
2. Do not think that a good paycheck alone will inspire your team
Visa’s inventor, Dee Hock, said it best “Money motivates neither the best people nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit; that is reserved for belief, principle, and morality.” You definitely want your team’s hearts to be in it.
3. Do not think that clinical excellence alone will build your practice
Your patients do not judge you by the quality of your work – they simply are not qualified to judge quality. Patients judge you and decide if they will continue to be your patient by the way they feel when they are in your practice. Excellence in care and service is the winning combination.
What SHOULD You Do Instead?
If you’ve been guilty of any one or more of the previous things, I’ve created a simple Do This Not That Guide to PIVOT in a different, more productive direction!
Simple click on the image of the guide to begin shifting your team mindset today.
Did you try the guide to begin shifting your team mindset? Share your experience in the comments section.
by Ginny | Feb 19, 2017 | Practice Leadership
Have you ever had a moment of inspiration and it disappeared as quickly as it arrived?
I had one of these moments a year ago this month as I realized the answer to the question that dentists have been asking me for years. This aha moment was so exciting to me that it inspired me to write a book over the next six months!
Here’s the question:
“Can’t I just do the dentistry?”
This question is usually accompanied by a sense of frustration over the time that dentists spend away from their clinical joy. Does this sound like you or someone you know?
I know this is the dynamic that causes new dentists and dentists that have been practicing fifty years to agree that their biggest stressor in practice is the team stress and drama.
My aha moment was in realizing that my consulting work over the past twenty years has indeed taught me (and my clients) that “Yes, you can just do the dentistry” after you make a few key leadership pivots.
Why PIVOT?
When I think of a pivot I think of basketball. My dad always used sports lessons as metaphors for life, so of course, my mind went to sports as I was trying to come up with the perfect title for my book.
While watching the Villanova Wildcats win the NCAA Championship last year I noticed that the color commentators for the tournament continually talked about Nova’s star Ryan Arcidiacono’s awesome ability to pivot. Aha! I loved the sound of the word and the visual of shifting in place to create a better opportunity.
Turns out that the lean business definition of pivot is to “change strategy without changing vision.”
Perfect!
That’s exactly what I am proposing to you in the book PIVOT.
Today’s Pivot Point: Leadership
First Step… Shifting Your TEAM Mindset
Shifting your TEAM mindset is the first step. Start with them and you’ll experience radical results. Think about how you would want your team to treat your patients and aspire to treat your team the same way.
STOP DOING THESE 3 THINGS
[Pivot pages 46-53]
1. Do not share your financial stressors with the team
If you want to inspire your team to fully engage with head, hands, and heart, you must go first. Share your purpose and passion with your team. One thing I know for sure is that when a team comes together understanding the big why in what they do, the financial success will follow.
2. Do not think that a good paycheck alone will inspire your team
Visa’s inventor, Dee Hock, said it best “Money motivates neither the best people nor the best in people. It can move the body and influence the mind, but it cannot touch the heart or move the spirit; that is reserved for belief, principle, and morality.” You definitely want your team’s hearts to be in it.
3. Do not think that clinical excellence alone will build your practice
Your patients do not judge you by the quality of your work – they simply are not qualified to judge quality. Patients judge you and decide if they will continue to be your patient by the way they feel when they are in your practice. Excellence in care and service is the winning combination.
What SHOULD You Do Instead?
If you’ve been guilty of any one or more of the previous things and want to “Just Do The Dentistry, click below to PIVOT in a different, more productive direction!
Download your PIVOT Point Leadership: First Step… Shifting Your TEAM Mindset (aka Do This Not That)
by Ginny | Mar 19, 2013 | Announcements, General, HR Compliance, Practice Leadership, Team Development
Proud to once again be a part of Dentistry IQ’s 100 Best Tips Here’s my latest contribution in Dentistry IQ 8 Tips To Be a Better Leader
8 Tips to Be A Better Leader including a tip from Ginny Hegarty, SPHR
Real-time feedback is where people strategy and strong business results intersect! Nothing changes without your feedback. The more timely your feedback, the more agile your team, and, therefore, the more effective and profitable your business. Embrace a proactive human resource strategy for performance appraisals – this coaching should be a real-time conversation about personal and professional growth to challenge and support team members to take their performance to the next level. The world has changed: mobile phones, Facebook, Twitter, and texting create immediate feedback in every aspect of our lives. It’s time we raise the bar on human resource leadership in dentistry.
-Ginny Hegarty, SPHR Dental Practice Development, Inc. |
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