I’ve just spent a couple of days at the Smile Reminder corporate office in Utah taking a deep dive into the power of the Smile Reminder program. The team and culture at Smile Reminder, lead by Jim Higgins is an amazing inspiration and example of the power of passion and purpose at work, so it’s no surprise that the Smile Reminder software is game-changer for the dental practice. The SR program is so powerfully elegant and the support is so deep that, as a dental consultant, I simply can’t imagine practicing without it. From message delivery services to sophisticated email marketing campaigns, patient reactivation and proactive social media strategies, SR has raised the bar setting a new standard of excellence in patient communication.I was most impressed by the customer success representatives (CSR) and their commitment to their clients. We all know that nothing happens until the team engages with your resources and ultimately your patients. Your practice CSR at Smile Reminder proactively reaches out to your team to roll up their sleeves and create your practice video, email and newsletter messages inspiring your patients to be Raving Fans!
I had the opportunity to speak with Social Media Authority, Rita Zamora about my new article in The Progressive Dentist magazine titled Social Media: An HR Opportunity and Challenge for Dentists. Here is the link to that video conversation with Rita on YouTube
Systems alone don’t create success… People do. If you’re at the Yankee Dental Congress this Friday, please stop by. I’m looking forward to meeting you and answering your HR questions. Managing and leading the team proactively will enable you to improve communication and avoid the drama that holding you back. Supporting and developing your human capital is my passion. Let’s talk about finding, hiring and retaining great team members. I’ll have my learning resources on hand too. Click here to preview The Hiring Process Simplified, The Practice Renewal System and The Leadership & Accountability System.
I’ll be in the Patterson Dental booth # 430 on Friday, January 27, 2012 at 11am
After speaking at the AADOM meeting in Nashville this month, I’ve received several requests for a list of books I recommend. Here is a list of my Top 20 books to drive your practice success:
A Sense of Urgency by John Kotter
Delivery Happiness by Tony Hsieh
Drive by Daniel Pink
Emotional Intelligence 2.0 by Travis Bradberry, Jean Graeves
First, Break All The Rules by Marcus Buckingham
Fish! A Proven Way To Boost Morale and Improve Results by Stephen Lundin
Good to Great by Jim Collins
It’s Called Word For a Reason by Larry Winget
Leading Change by John Kotter
Louder Than Words by Bob Kelleher
Power Questions by Andrew Sobel and Jerold Panas
Predictably Irrational by Dan Ariely
The 7 Habits of Highly Effective People by Dr. Stephen R. Covey*
The Discipline of Market Leaders by Traeacy, Wierseman
The Five Dysfunctions Of A Team by Peter Lencioni
The Go-Getter by Peter Kyne
The Hundred Percenters by Michael Murphy
The Kindness Revolution by Ed Horrell
The Secrets of Six Figure Women by Barbara Stanny (this is for men too!)
Wooden – A Lifetime of Observations
*This has been on my reading list for over 20 years ~ and I’m not done with it yet!
Employee engagement may be the biggest buzzword in talent management today and yet it remains more elusive than ever. Studies show that only 29% of employees are truly engaged in the workplace. For a practice with six team members, that means you’ve only got the hearts and heads of 2 of those 6 team members. It’s no wonder that 70% of change initiatives fail and most managers suffer from what I call ‘Meeting Déjà vu.” If you’ve ever been in a team meeting and wondered to yourself, “didn’t we just have this meeting a few months ago… why are we here again?, you too are experiencing ‘Meeting Déjà vu.”
