DentistryIQ: “I Don’t Get Paid When Patients Don’t Show Up”

A hygienist wrote in to Dentistry IQ’s Thursday Troubleshooter with this concern:  “I was wondering if anyone else is having to clock back in and out if a patient fails to come and yes, I am a hourly employee. I would appreciate any info.” 

Is this a viable option or a classic “lose/lose” solution? 

 

 http://bit.ly/140UsHL

Stop Team Meeting Deja Vu

Ginny Hegarty Morning Huddle Video

About 10 years ago I saw a pattern developing around team meetings. One practice after another seemed to be having what I called “Team Meeting Déjà Vu.” The team and doctors would joke and say “Can’t we just shuffle last year’s meeting agendas and reuse them again this year? After all, it seems like we just keep revisiting the same problems, we never really solve anything.  I’ll bet many of you can relate to that feeling.

To be clear, these were not mediocre or even average practice, they were highly successful practices like many of you, trying to figure out how to get to that next level of success. They were basically putting band-aids on problems, quick fixes that would last for a couple of weeks or months and then old habits would reemerge.  This “déjà vu” or inability to come together to create long-term solutions creates roadblocks that will affect morale and profitability & hold you back.

This is the first of my Morning Huddle Videos for Dental Products Report. View the video for a few quick ideas to shake things up and avoid Team Meeting Deja Vu

Watch for Ginny’s Video Series in Dental Products Report’s Morning Huddle eNewletter

I was thrilled to be invited to participate in Dental Products Report‘s Morning Huddle eNewsletter. We recorded a series of videos that will be shared with the DPR audience. DPR’s Editor-in-Chief Thais Carter coordinated the video shoot. Topics included: Let’s Talk About…  The Heart of the Matter, The Power of Focus, Energy Breeds Resuls, Team Meetings, Success in Difficult Conversations and Breakthrough Communication Success. I’m excited for the series launch and to hear your feedback and best take aways

DPR Editor-in-Chief Thais Carter with Ginny Hegarty

DPR Editor-in-Chief Thais Carter with Ginny Hegarty

8 Tips To Be A Better Leader

Proud to once again be a part of Dentistry IQ’s 100 Best Tips   Here’s my latest contribution in Dentistry IQ 8 Tips To Be a Better Leader 

8 Tips to Be A Better Leader including a tip from Ginny Hegarty, SPHR

Real-time feedback is where people strategy and strong business results intersect! Nothing changes without your feedback. The more timely your feedback, the more agile your team, and, therefore, the more effective and profitable your business. Embrace a proactive human resource strategy for performance appraisals – this coaching should be a real-time conversation about personal and professional growth to challenge and support team members to take their performance to the next level. The world has changed: mobile phones, Facebook, Twitter, and texting create immediate feedback in every aspect of our lives. It’s time we raise the bar on human resource leadership in dentistry.
-Ginny Hegarty, SPHR Dental Practice Development, Inc.

Rewrite the Rules

It’s easy to tap into your inner child during the holiday season.  Once the visions of sugarplums have finished their dance, bring that ‘3-year old you’ into your business and let that child loose to ask “why?, why?, why? as 3-year olds do.

Pepper yourself and your team with questions about why you do things the way you do them. Step back, take a minute, think it through…

  • is there a better way?
  • a smarter way?
  • an easier way?
  • a less expensive way?
  • Is this guideline helping us or holding us back?
  • Is the reason for this policy even valid anymore?
  • Does this guideline fall short given all the new technology in place?
  • Does this policy apply with this new team we have?
  • Are we stuck in the past and missing opportunities?
  • Is our communication clear enough that our expectations will be met?
  • Does my team know what I need from them?
  • Does my team know how to evaluate their effectiveness?
  • Does my team have the resources, training and support they need and deserve?
  • Am I aware of all of the new federal and state guidelines that I must be following?

The quality of your answers will be a direct result of the quality of your questions. Shake things up and start 2013 off with a brand new energy! Challenge your team to come up with great questions and plan a brainstorming party. Yes, your strategic planning meeting should feel like a party as you create an energy that  excites and inspires you to build a blueprint for success in the New Year.

Objectivity can be elusive… Want help? … that’s what we do. Click here for information on our team workshops and consulting services:  http://bit.ly/UgEjtW

“Rewrite the Rules – Don’t Just Create More Exceptions To Them” – Jeffrey Hollender  Cofounder, Seventh Generation

 

Plan to Work Less in 2013

“If you’re going to work hard, you might as well be working hard at working less. The real measure of success is how free you are—financially, mentally, emotionally, and spiritually—to live life the way you want to live it.”            -Great advice from T. Harv Eker

Did you know that studies show that 70% of the time businesses that struggle to meet their goals do so because they have a poor plan? Only 4% of the time does poor business performance correlate with economic conditions.

It’s a great time of year for a refresh, a new beginning. Make plans to begin your new year with a clear plan, a strategic plan in    10 Simple Steps: Here is a link to our strategic planning guide that will support you to bring your team onboard, engaged and inspired to make 2013 an outstanding year:  

 http://bit.ly/VBuHpv  (https://ginnyhegarty.wpengine.com/resources.html)