THE INDUSTRIAL REVOLUTION IS OVER. The world has changed. We see this change at every turn as technology influences all aspects of our lives. For those of us whose parents raised us on the value of a great work ethic, it’s important to recognize and respond to the fact that the Industrial Revolution is over. With all due respect to our well-intentioned parents, a great work ethic is no longer enough. Today you must engage both your employee and your client’s hearts and heads to effectively connect and create practice growth and success.
After all the cutting edge education and sexy technology is in place, the magic doesn’t happen until your people engage. A Blessings White study done in 2011 reveals that only two of every six employees is truly engaged in the vision and mission of the business. Engagement then is the single biggest leadership challenge that business owners and managers face these days.
A recent INC Magazine article spotlighted the most effective leaders today realize that the workforce no longer responds to the Oz model of leadership; the all knowing, all powerful doesn’t play anymore. We’ve moved from The Age of Autocracy and leaders like Jack Welch in the 80s through The Age of Empowerment with leaders like Meg Whitman in the 90s and we’re now firmly in The Age of Nurture with leaders like Tony Hsieh of Zappos and Whole Food’s John Mackey.
We hear a lot about Culture these days, especially some very famous companies that differentiate themselves with their culture. For example, Apple has a culture of innovation. Zappos’ culture is to “Deliver Happiness.” Fed Ex and Southwest Airlines are companies that have very strong cultures. It’s important to remember 3 things regarding your culture:
- Culture is not a program, it’s a core belief that has staying power and could last forever
- Culture is your differentiator; it’s why your team and your patients will choose you over another practice.
- Culture cannot be bought; it develops from the inside out, with habits over time.
In my upcoming webinar as part of the Patterson Dental Practicing With the Masters Series, I am challenging attendees to ‘BE the Joneses.” The challenge is to stop playing follow the leader and instead to lead on purpose. My intent is that you lead both deliberately (on purpose) and meaningfully (with a focus on your own unique purpose). Once you’ve come together to fully understanding Why You Do What You Do & Who You Are Being When You Do It, your systems, protocols will create structure around your culture.
Please join me on Thursday, August 22, 2013 at 11:00am Central
A hygienist wrote in to Dentistry IQ’s Thursday Troubleshooter with this concern: “I was wondering if anyone else is having to clock back in and out if a patient fails to come and yes, I am a hourly employee. I would appreciate any info.”
Is this a viable option or a classic “lose/lose” solution?
I was thrilled to be invited to participate in Dental Products Report‘s Morning Huddle eNewsletter. We recorded a series of videos that will be shared with the DPR audience. DPR’s Editor-in-Chief Thais Carter coordinated the video shoot. Topics included: Let’s Talk About… The Heart of the Matter, The Power of Focus, Energy Breeds Resuls, Team Meetings, Success in Difficult Conversations and Breakthrough Communication Success. I’m excited for the series launch and to hear your feedback and best take aways
DPR Editor-in-Chief Thais Carter with Ginny Hegarty
“Yes, Virginia, there is a Santa Claus. He exists as certainly as love and generosity and devotion exist, and you know that they abound and give to your life its highest beauty and joy. The most real things in the world are those that neither children nor men can see. Alas! how dreary would be the world if there were no Santa Claus. It would be as dreary as if there were no VIRGINIAS. Only faith, fancy, poetry, love, romance can push aside that curtain and view and picture the supernal beauty and glory beyond. Is it all real? Ah, Virginia, in all this world there is nothing else real and abiding.
No Santa Claus! Thank God he lives and he lives forever. A thousand years from now, Virginia, nay 10 times 10 thousand years from now, he will continue to make glad the heart of childhood.” -Excerpt from The New York Sun editorial writer, Francis Pharcellus Church’s letter published September 21, 1897
As a young child named Virginia, this was my favorite Christmas story! This beautiful letter from the editor of the New York Sun written to 8-year old Virginia O’Hanlon may now be 115 years old, but it has certainly stood the test of time. Editorial writer Francis Church’s prediction that Santa Claus lives and will live forever is repeatedly proven in the selfless, beautiful actions of our friends and colleagues in dentistry.
We are so blessed by our wonderful dental friends! A couple of recent examples: At this year’s Academy of Dental Management Consultants’ meeting, we learned of fellow member Charlotte Chartier’s organization Allana Smiles founded to alert dentists to the unique dental needs of cancer patients before, during, and after chemotherapy. Today, I read a post on my Facebook about Dr. Ben Burris and his Pro Ortho For Kids initiative. Many of you may know Dr. Burris as the founder of the first chapter of Smile for a Lifetime back in 2008. Who do you know doing great work to benefit our children and our world? How can we contribute and spread the word?
At this very special time of year… and especially this year, in light of recent events, let’s celebrate all the good work being done to love and care for our children in our own communities and around the world. “The most real things in the world are those that neither children nor men can see” …but we can certainly shine the spotlight on these organizations of love and on these folks on who inspire us to contribute and pay it forward. Please share the modern-day Santa Claus in your life.