I was thrilled to be invited to participate in Dental Products Report‘s Morning Huddle eNewsletter. We recorded a series of videos that will be shared with the DPR audience. DPR’s Editor-in-Chief Thais Carter coordinated the video shoot. Topics included: Let’s Talk About… The Heart of the Matter, The Power of Focus, Energy Breeds Resuls, Team Meetings, Success in Difficult Conversations and Breakthrough Communication Success. I’m excited for the series launch and to hear your feedback and best take aways
It’s easy to tap into your inner child during the holiday season. Once the visions of sugarplums have finished their dance, bring that ‘3-year old you’ into your business and let that child loose to ask “why?, why?, why? as 3-year olds do.
Pepper yourself and your team with questions about why you do things the way you do them. Step back, take a minute, think it through…
- is there a better way?
- a smarter way?
- an easier way?
- a less expensive way?
- Is this guideline helping us or holding us back?
- Is the reason for this policy even valid anymore?
- Does this guideline fall short given all the new technology in place?
- Does this policy apply with this new team we have?
- Are we stuck in the past and missing opportunities?
- Is our communication clear enough that our expectations will be met?
- Does my team know what I need from them?
- Does my team know how to evaluate their effectiveness?
- Does my team have the resources, training and support they need and deserve?
- Am I aware of all of the new federal and state guidelines that I must be following?
The quality of your answers will be a direct result of the quality of your questions. Shake things up and start 2013 off with a brand new energy! Challenge your team to come up with great questions and plan a brainstorming party. Yes, your strategic planning meeting should feel like a party as you create an energy that excites and inspires you to build a blueprint for success in the New Year.
Objectivity can be elusive… Want help? … that’s what we do. Click here for information on our team workshops and consulting services: http://bit.ly/UgEjtW
“Rewrite the Rules – Don’t Just Create More Exceptions To Them” – Jeffrey Hollender Cofounder, Seventh Generation
“If you’re going to work hard, you might as well be working hard at working less. The real measure of success is how free you are—financially, mentally, emotionally, and spiritually—to live life the way you want to live it.” -Great advice from T. Harv Eker
Did you know that studies show that 70% of the time businesses that struggle to meet their goals do so because they have a poor plan? Only 4% of the time does poor business performance correlate with economic conditions.
It’s a great time of year for a refresh, a new beginning. Make plans to begin your new year with a clear plan, a strategic plan in 10 Simple Steps: Here is a link to our strategic planning guide that will support you to bring your team onboard, engaged and inspired to make 2013 an outstanding year:
I’m heading out to The Las Vegas Institute for Advanced Dental Studies to present programs on Employee Engagement, Breakthrough Communication and Emotional Intelligence. As a dental consultant, I advise my doctors that their team is their best competitive advantage, and investing in training that improves communication and focuses on personal development is a wise investment in the future success of the business. Systems alone do not create success – People do! Bent Ericksen & Associates recently shared Manpower’s Top 10 List of Employee Engagement Factors gathered by asking this question: What’s the absolute #1 most important employee engagement factor?
The Top Ten Engagement Factors from the Survey are:
2. Immediate Manager (14%)
3. Valuing Employees (12%)
4. Trust (10%)
5. Culture (9%)
6. Satisfaction (8%)
7. Empowerment (5%)
8. Recognition (2%)
9. Development (2%)
10. Pay (1%)
I’ve just spent a couple of days at the Smile Reminder corporate office in Utah taking a deep dive into the power of the Smile Reminder program. The team and culture at Smile Reminder, lead by Jim Higgins is an amazing inspiration and example of the power of passion and purpose at work, so it’s no surprise that the Smile Reminder software is game-changer for the dental practice. The SR program is so powerfully elegant and the support is so deep that, as a dental consultant, I simply can’t imagine practicing without it. From message delivery services to sophisticated email marketing campaigns, patient reactivation and proactive social media strategies, SR has raised the bar setting a new standard of excellence in patient communication.I was most impressed by the customer success representatives (CSR) and their commitment to their clients. We all know that nothing happens until the team engages with your resources and ultimately your patients. Your practice CSR at Smile Reminder proactively reaches out to your team to roll up their sleeves and create your practice video, email and newsletter messages inspiring your patients to be Raving Fans!