Rewrite the Rules
It’s easy to tap into your inner child during the holiday season. Once the visions of sugarplums have finished their dance, bring that ‘3-year old you’ into your business and let...
Plan to Work Less in 2013
“If you’re going to work hard, you might as well be working hard at working less. The real measure of success is how free you are—financially, mentally, emotionally, and spiritually—to live...
Stepping Outside of the Box
In today’s competitive business climate, it makes great sense to step outside of the small sandbox that is your dental world and learn how to lead your team in Stepping Outside of the Box with...
Feedback Changes Everything
Doesn’t it feel great when you’re talking with someone and you can see them nod along with you. You can tell you’re connecting. Nodding is feedback and it’s a clear signal to engage more. At the...
Team Brainstorming Strategy
Someone once had the bright idea that anyone who brings a problem to the table must also bring a solution. The conventional wisdom was that it would focus people on solutions and avoids a gripe...
HAD ENOUGH OF CELL PHONES?
“I walked into a treatment room today to find my hygienist texting while she waited for me to do a hygiene check.” REALLY? Yes, really! I get calls from doctors every month who are...
Zero Moment of Truth at SCN, The Speaking Consulting Network
Social Media Authority Rita Zamora I want to congratulate Lois Banta, CEO of the Speaking Consulting Network (SCN) and her team for a power-packed conference in Charleston last week. Hall of...
Top 10 List of Employee Engagement Factors
I’m heading out to The Las Vegas Institute for Advanced Dental Studies to present programs on Employee Engagement, Breakthrough Communication and Emotional Intelligence. As a dental...
How to Hire Right … The First Time
Studies show that most managers make a hiring decision within 10 minutes of meeting a candidate and spend the rest of their time gathering information to support that decision. As a result, managers...
Team Bonus Systems Will Not Drive Your Practice Success
If I had a dollar for every dentist and dental team member who has rationalized disappointing performance as a byproduct of the state of the economy over the past few years, I would be writing this...