I wrote a few days ago about how impressed I was by the service I received at Cole Haan. It just got even better. My shoes arrived within 2 business days and there was a handwritten note “Thanks for your purchase…I know you’ll love them” Shinning example of going the extra mile…it’s so easy to set yourself apart from the rest. Never underestimate the power of a personal note to extend a service experience and create Raving Fans!
-Ginny Hegarty
