Top 20 Books to Drive Dental Practice Success

List of Recommended Reading After speaking at the AADOM meeting in Nashville this month, I’ve received several requests for a list of books I recommend. Here is a list of my Top 20 books to drive your practice success:

  1. A Sense of Urgency by John Kotter
  2. Delivery Happiness by Tony Hsieh
  3. Drive by Daniel Pink
  4. Emotional Intelligence 2.0 by Travis Bradberry, Jean Graeves
  5. First, Break All The Rules by Marcus Buckingham
  6. Fish! A Proven Way To Boost Morale and Improve Results by Stephen Lundin
  7. Good to Great by Jim Collins
  8. It’s Called Word For a Reason by Larry Winget
  9. Leading Change by John Kotter
  10. Louder Than Words by Bob Kelleher
  11. Power Questions by Andrew Sobel and Jerold Panas
  12. Predictably Irrational by Dan Ariely
  13. The 7 Habits of Highly Effective People  by Dr. Stephen R. Covey*
  14. The Discipline of Market Leaders by Traeacy, Wierseman
  15. The Five Dysfunctions Of A Team by Peter Lencioni
  16. The Go-Getter by Peter Kyne
  17. The Hundred Percenters  by Michael Murphy
  18. The Kindness Revolution by Ed Horrell
  19. The Secrets of Six Figure Women by Barbara Stanny (this is for men too!)
  20. Wooden – A Lifetime of Observations

*This has been on my reading list for over 20 years ~ and I’m not done with it yet!

That’s a Bunch of Baloney!

Is the Patient Always Right? Bob Kelleher of Southwest Airlines knows a lot about the power of purpose and the value of respecting your employees and treating them well. His company has been profitable for 38 years in a row – unheard of in the airline industry. He say that “the customer is always right” is a bunch of baloney if you have any respect for your employees. He believes that your employees are more important than customers and recommends taking care of your employees so they are able to treat your customers with warmth and hospitality that will keep your customers coming back, loyal to your company. CNBC Titans has a great episode devoted to Bob Kelleher’s story if you want to learn more. Dental Practice Development Inc.