See Challenge As Opportunity Not Stress
Last week we left on the question, “Do you think your best work days are behind you or ahead of you?” Let’s follow that up with this question from my YBY [Your Best You] Appraisal System. On a scale of 1-5 with 1 being you’re not effective at all & 5 being you totally rock, exceeding expectations on all levels, how would you score yourself at work?
I like this method of scoring because it encourages continual growth and challenge, as opposed to the traditional 1-5 where 1 is an F for failing grade and 5 is an A for excellent work. The traditional approach measures each person’s performance while the YBY method scores each person against potential. Your potential gap will always be bigger than your performance gap. YBY scoring sets people up to see #5 as a moving target. The traditional scoring puts people on a fixed path that can lead to mediocrity and boredom. Studies repeatedly show that employees want to know they are making forward progress. It then stands to reason that we must provide challenges that create this opportunity if we are to support the development of our team members as they become the best versions of themselves.
Dentistry is changing at the speed of light offering many new treatment options for patients. For your practice to continue to perform at a pace that gives you the freedom to practice the way you choose, it’s critical that your team is with you, committed to a path of excellence and continual improvement.
My first goal is to help the team see their role and level of contribution must go beyond job performance of their essential duties. The leaders’ role is to establish an environment that supports continued growth as well as a mentoring system to support team members through a four-part system for continual growth and development including:
This assessment protocol is a game changer. When you move the needle so that consistent above average performance earns you a 3 out of 5, you can expect an immediate reaction from your employees. Set your team members up for success by preparing them for this new strategy that raises the bar on the old status quo. Challenge your team to step up and embrace the concept that “good enough, just isn’t” in your practice. To take a team from Good to Great, you must have team buy-in. That comes when your team is prepared to see challenge as opportunity.
Here’s a good place to start
Make a list of your current team members and write down the number from 1-5 that you think represents their performance level. Your criteria are as follows: 1 =Marginal Performance 2 = Usual, Average Performance 3 = Above Average Performance 4 = One Step Ahead Performance 5 = On the cutting edge, consistently challenging self Not sure how to choose a score? Look at each name: Does this person continually take action and strive to do better? [score 4] Are they generally coasting based on their good past performance? [score 3] Are they stuck at status quo, going through the motions? [score 2]
What can you do to create the right environment to inspire your team members to see themselves on a journey to excellence? How can you guide them to set their ego aside and own a score of 3, while enthusiastically committed to improving that sore to a solid 4?
This approach isn’t for everyone – you may be perfectly content with team members who score 2 or 3 in the grid above. If that’s the case, carry on, you’re in a good place right now. On the other hand, if you just know in your gut that you want more and you’re capable of more, listen to that voice and don’t settle for less. Be the boss that your team will remember as the one who challenged me to be the very best version of myself.
Take the YBY Challenge by downloading your copy here. I believe you’ll find it’s a game changer.