To Tell The Truth: Hiring… on Purpose
Do You Remember the old game show “To Tell The Truth?” This long-running game show featured challengers who were introduced and all claimed to be the central character. Celebrity...
Earn Patient Loyalty -Ginny Hegarty, SPHR
“We make money the old fashioned way… we earn it!” Oscar Winner, John Houseman’s bounding voice created this memorable catchphrase for an EF Hutton Investment Firm commercial...
Team Meetings That Work
My favorite team meeting, the one I want to attend is “The Meeting After The Meeting”; the one that takes place in the hallway, sterilization area or at the front desk when the team separates into...
Help Make It Right
Offensive Coordinator Pat Shurmur was talking long & reflectively about young quarterbacks & learning curves… Not their learning curves… His. “your quarterback needs to...
“Do You Take My Insurance?” -Ginny Hegarty, SPHR
“Do you take my insurance?” To provide the best service to your patients, your team must understand that this is NOT a Yes or No question. Our patients, neighbors and business...
Is Fee-For-Service Dentistry Becoming Extinct? -Ginny Hegarty, SPHR
Is Fee-For-Service Dentistry Becoming Extinct? Depends… I think it needs to be a personal and conscious decision for every practice owner. There are some folks who are doing their Chicken Little...
The Game Changer: Mastering Breakthrough Communication
Many thanks to Jay Freedman, D.D.S. & Associates, P.C., Montgomery Bucks Dental Society & TD Bank for a great day together. It’s such a joy to spend time with teams that are so...
Stop Working So Hard
Throw-back Thursday Post: One year later I’m still hearing from doctors and teams that this is a game-changer. “Time to make the donuts” was the tagline from a Dunkin Donuts commercial back in...
Ethical Sales and Communication in Dentistry
Ethical Sales and Communication with our patients is one of the core values of the best dental practices I work with. Clear communication remains the most challenge aspect of both personal and...
Swimming With the Fishes: Breakthrough Communication Success
Just back from speaking at the Excellence in Dentistry, Inc. meeting in Destin, Florida. The theme of this year’s meeting was “The Godfathers of Dentistry” You may see in the...