Zappos is the Real Deal

From the moment I arrived, every person within my view made it a point to say hello, give a cheer, do a dance or bang a tambourine. Every person! The facility is unlike any workplace I’ve ever seen – you just have to see it to believe all the wacky decorations that fall from the ceiling or rise from under desks. People are engaged and having fun – and – they are providing incredible service with a smile, and lots of laughter.

The management consultant in me couldn’t help but look for signs indicating results and boy was I impressed. Zappos may be all about fun and great service, but they are tracking the results too. There is a white board in the middle of the call center with all the key indicator metrics posted. Everyone is aware of the targets and performance results. Oh, and the tour started and ended precisely right on time. Great experience that I would highly recommend the next time you’re in Las Vegas.

Now, I’m looking forward to seeing Tony Hsiesh. He will be speaking at the annual SHRM conference in Las Vegas in June. It’s been a Zappos kind of spring…. Dental Practice Development Inc.

Flying Colors!

I heard back from Marissa at Zappos that they are having their company “All Hands Meeting” when I will be in Vegas in June, so they could not confirm my requested date. Marissa did offer a couple of times the day before and after my original date. I wrote back asking if there was a possibility that I could get lucky and visit when I’m in town in 2 days… much to my surprise I’m in. She even offered to pick me up and return me to my hotel. Should be fun. Dental Practice Development Inc.

Scheduled My Zappos Tour!

I’m very excited about touring Zappos when I’m in Las Vegas in June. I’ve heard and read so much about the fabulous service culture in this company, it should be amazing to witness in person.

Here are some “tweets to live by” from Delivering Happiness

“Life isn’t about finding yourself. Life is about creating yourself.” George Bernard Shaw

“It is amazing what you can accomplish if you do not care who gets the credit.” -H.S. Truman

“We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” -Carlos Castaneda

“What lies behind us and what lies before us are tiny matters compared to what lies within us.” -Ralph Waldo Emerson Dental Practice Development Inc.