In an interview with Inc Magazine, Zappos’ CEO Tony Hsieh was asked what the least glamorous thing he does is. His answer was “Going Through Airport Security” – Isn’t that the truth!
Zappos definitely has a unique strategy. After two weeks of classroom training, all new hires spend two weeks learning how to answer customer calls. At the conclusion of the training, new hires are offered $3,000 plus time worked to quit. CEO, Tony Hsieh explains that it encourages those who will jump ship to leave sooner, and those who will stay to make a public declaration of their commitment. Paying people to quit saves the company money. Pick up Tony’s new book Delivering Happiness to learn more about Zappos’ unique and winning culture.