Your Reputation Precedes You

How will a global economy affect dentistry? Check out page 15 in Geoff Colvin’s new book, Talent is Overrated and prepare for a wake-up call. “You might suppose, for example, that dentists will always have to be where their patients are. Not so. Many consumers in Britain, where dentistry is a much-criticized part of the National Health Service, are taking low-fare flights to Poland to get their dental work done by well-trained dentists who charge bargain prices. If you think your job isn’t exportable, you may be right – but think about it hard before you relax.”

World-class care has taken on a whole new meaning. This is both a wake-up call and a fabulous opportunity – a game changer for exceptional practitioner.

Year of the Ox

Many thanks to my friend Greg Drevenstedt at Valmont Research for this info:

“The Chinese zodiac is based on a 12-year cycle, with each year represented by an animal. Each animal has a different personality and a different set of characteristics. The animal associated with a person’s birthyear is believed to influence their traits, success, and happiness in their lifetime.

2009 is the Year of the Ox. According to Wikipedia, characteristics of those born in Ox years (2009, 1997, 1985, 1973, 1961, 1949, 1937, 1925, 1913, 1901) may include: Dependable, calm, methodical, patient, hardworking, ambitious, conventional, steady, modest, logical, resolute, and tenacious.”

We would all do well to practice these characteristics as we welcome the New Year. Health, happiness and prosperity to all!

Ritz Carlton Service – An Unexpected Pleasure

This classified ad for a Team Leader is currently on the web:
“You’ll be responsible for developing the team, and individual team members, to meet and exceed customer demand and expectations. The ideal candidate must be results oriented, have strong verbal and written communication and interpersonal skills, the ability to build and maintain positive working relationships at all levels, a passion for excellence, and familiarity with continuous improvement concepts.”

Would you believe that Chick-fil-A is the company behind this ad? You would if you’ve visited Chick-fil-A lately. After visiting a new franchise in our neighborhood, my son Dan called to say, “You have to drive down here, you’re going to love this.” Here’s how I was greeted: “Hello, my name is Josh, may I take your order please?” ..“My pleasure, please come around to the next window where Amy will be happy to serve you.” After thanking Amy for my lunch, she also replied “My pleasure.” Great service, servers who identify themselves and set themselves apart with high energy and above average manners. This was a far cry from the “do you want fries with that” stereotype of fast-food restaurants. I’ve come to learn that Chick-fil-A’s CEO, Truett Cathy was inspired by the Ritz Carlton hotel chain when he chose his restaurant’s trademark phrase, “My pleasure”. Mr. Cathy is dedicated to inspiring others to leave a positive impression on the people they meet. It sure worked for me.

CNN: Mental Floss

15 Reasons Mr. Rogers Was The Best Neighbor Ever

Even Koko the Gorilla loved him. Most people have heard of Koko, the Stanford-educated gorilla who could speak about 1000 words in American Sign Language, and understand about 2000 in English.

What most people don’t know, however, is that Koko was an avid Mister Rogers’ Neighborhood fan. As Esquire reported, when Fred Rogers took a trip out to meet Koko for his show, not only did she immediately wrap her arms around him and embrace him, she did what she’d always seen him do onscreen: she proceeded to take his shoes off!

Read the full article: Fred Rodgers