by Ginny | Mar 20, 2007 | Team Development
A few minutes spent previewing patient care slips (routing slips) the day before their visit will earn perpetual dividends for your practice while raising the level of care and service for patients.
Highlight incomplete treatment so the team will be prepared to snap a digital image of the teeth involved as soon as the patient is seated. This creates a proper sense of urgency so you can then engage the patient in a discussion about moving forward with treatment. Highlight family members of the scheduled patient who are due for preventive care visits so you improve patient retention and keep the hygiene schedules humming.
This is a worthy investment of time that will help you achieve dramatic results to fuel your practice growth.
by Ginny | Mar 2, 2007 | Practice Leadership
10. Say, “Thank you†and mean it! People love to be appreciated and they really love when you mention the little things they do that make a difference. You might even keep some “Kudos†chocolate bars on hand to give out with your thank yous. Remember to praise your team in front of patients too.
9. Remember their special days. Everyone appreciates it when her birthday or anniversary is remembered and celebrated.
8. Gather co-workers together for a special bonding sing-a-long of a light rendition of “You Light Up My Life†or “We Are The Championsâ€, etc. Lead the team yourself – It’s just plain fun!
7. Bring the team together and choose “Your Song†or “Your Cheer†that you can use for two-minute pep rallies and office celebrations.
6. Public Praise is Great: Have a surprise break in honor of a team member or the entire team. Bring in bagels or fruit or brownies and have a 10-minute celebration.
5. Put up a Bravo Board so everyone can praise each other. Office Magic has recommended this for years and it works! You and the team members can write and post notes of praise for coworkers. Once a month put all the notes in a basket and choose one to win a special prize.
4. Volunteer to do a team member’s least favorite task once a month. The team will love seeing you pitch in and you can milk it for all the attention you can get.
3. Surprise a team member or department and have their cars washed! Who doesn’t love a clean car?
2. Dinner’s on you. Give a deserving team member a certificate for one take-out dinner for their family on you. Have them choose a day and select from a list of restaurants. and you’ll pick up the tab. They can pick up dinner on the way home and have a relaxing evening with their family.
1. Give out Freedom Cards. It’s hard to give days off, so give an hour or two off with pay to recognize top performance. One week’s notice should be required to redeem the card.
*Some of these ideas are taken from The 24-Carrot Manager by Adrian Gostick and Chester Elton.
