Is Your Team WAC?

If you watched the first game of the Bowl Championship Series this year you saw a game you’ll probably remember for the rest of your life. Yes, it was that exciting! Boise State is a member of the Western Athletic Conference (WAC) known for it’s extraordinary and seamingly magical plays and they didn’t disappoint at the Fiesta Bowl. They were awesome!

When a team comes together and talent meets opportunity the result is lifechanging. It’s true for sports team and it can be true for dental team too. Sports coaches invest the time to review the films and create the game plans that prepare their players for greatness. It’s just like the Law of Farm that Steven Covey speaks of in The Seven Habits of Highly Effective People. You can’t reap what you haven’t sown. Doctors, you are your team’s Coach. When’s the last time you took a look at your team’s strengths and challenges and strategized to position your team for greatness? The Practice Renewal System will take you step by step through the process of preparing and leading the most important team meeting you’ll have all year. Order at and reap the rewards.

Hire the Smile… Train the Skill

We all know how true it is, yet when shorthanded it can sure be tempting to hire the skill and think we’ll train the new hire to be nicer and friendlier. Don’t do it! By the time we reach adulthood we’re either personable and nice or we’re not. You either know how to be a team player or you don’t and won’t. Okay, some people can fake it better than others but if you hone your interviewing skills you’ll see right past their charade. Nordstroms has the right idea that it’s the parents who teach people how to be nice. If you want your patients treated like guests, hire the smile.